Refund policy

Return and Refund Policy

Returns

At mysattva.in, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, you may request a return under the conditions outlined below.

Customers may request a return within 7 days of receiving the product.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned with original packaging, tags, and accessories.

  • Proof of purchase or order confirmation must be provided.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged products caused by the customer

  • Products without original packaging or tags

  • Items marked as final sale or non-returnable

  • Customized or personalized products

Return Process

To initiate a return, please contact our support team with your order details.

Once the return request is approved:

  1. You will receive instructions on how to return the product.

  2. The product must be shipped back in secure packaging.

  3. After we receive and inspect the item, we will notify you about the approval or rejection of your return.

Refunds

If your return is approved, the refund will be processed to the original payment method used during the purchase.

Refund timelines:

  • Processing Time: 3–5 business days after return approval

  • Bank Processing: 5–7 business days depending on your bank or payment provider

Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product and packaging

Our team will review the issue and arrange a replacement or refund if applicable.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank as processing times may vary.

  3. If the issue persists, please contact our support team.

Contact Us

For return or refund requests, please contact us:

Email: support@mysattva.in
Website: https://mysattva.in