Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship across India. Shipping availability may vary depending on the delivery location.

For international shipping inquiries, please contact our support team before placing an order.

Shipping Charges

Shipping charges may vary depending on the delivery location, order value, and product type.

  • Free Shipping: Available on selected products or promotional offers.

  • Standard Shipping: Shipping charges will be calculated at checkout based on your location.

Estimated Delivery Time

Delivery times may vary depending on the destination and courier services.

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Cities and Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, or high order volumes.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment through the courier partner’s website.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier partner issues

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Unexpected logistical challenges

In such cases, we appreciate your patience and understanding.

Incorrect Address

Customers are responsible for providing accurate shipping information.

mysattva.in will not be responsible for orders delivered to an incorrect address provided by the customer. If an incorrect address is detected, please contact us immediately before the order is shipped.

Damaged or Lost Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package and product.

We will review the issue and assist with a replacement or resolution as per our policies.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@mysattva.in
Website: https://mysattva.in